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Case Management

At Cary Medical Center, we have a team of healthcare specialist entirely dedicated to making sure our patients get the services they need when they need them. Our Case Management team, which includes experts in the field of social work, case management, quality management, and discharge planning, to help patients and their families navigate an often complex healthcare system. Because patients very often require multiple services, our Case Management team is experienced in linking together a variety of healthcare resources to make the patient’s care as seamless and efficient as possible.

Services Provided

Our Social Worker is dedicated to helping patients and their families manage all aspects of physical, emotional, social, and financial health. These professionals play a key role in communicating critical information about health services between the patient, their family, hospital staff, physicians, and other medical providers. Their services include:

  • Case Management
  • When an illness or injury requires hospitalization; it can be very overwhelming and confusing for the patient and their family. To help ease the anxiety and to ensure that the patient's needs are met, our case managers help sort through the options and resources. This may include coordinating nursing home choices, end-of-life care, mental health services, financial resources and legal medical documentations such as living wills.

  • Quality Management
  • Our Case Management team monitors the delivery of hospital services to ensure that the highest quality of care is provided. This includes gathering and interpreting data to track healthcare trends, reporting on quality measures, identifying areas for improvement, and leading the quality management committee.

  • Discharge Planning
  • When our patients are ready to leave the hospital, our Case Management team will help the transition back to home and community go as smoothly as possible. Our comprehensive discharge planning includes evaluating and arranging post-hospital services, such as nursing care, therapy, and assisted living, back on the physical, social, and financial needs of the patient and their family.
     

    Location

    From the hospital's main entrance, the Case Management office is located near the Acute Care Unit approximately half-way down the main hallway on the right. If you require assistance of are unfamiliar with our facility, our customer service volunteers would be happy to escort you to the department.
     

    What People Say About Us

    Here are just a few of the many positive things our patients have to say about their the care they received at Cary Medical Center.

    1. Mike is a great PT - - just loved him.

      Tyler H.

      Tyler H.

    2. The Cary Physical Therapy folks were friendly and welcoming. They introduced themselves and called me by my first name which made me feel like they thought of me as a person and not just another patien. We set goals and met them - they taught how to walk correctly with a cane which I found helpful. My month at Cary P.T. was an enjoyable experience. I'd recommend it to anyone.

      Linda M.

      Linda M.

    3. I always choose Cary for myself and my son without a doubt. We have always had a wonderful experience.

      Wanda L.

      Wanda L.

    4. I want to thank every one at Cary Medical Center for help and kindness. Not just one person everyone was so nice. That's why I only go to Cary Medical Center Cary is the best hospital around.

      Jenn W.

      Jenn W.

    5. I came in by ambulance due to heart issues. The nurses were excellent, lab techs very competent.

      Tyler H.

      Tyler H.

    6. I was very happy with the care I received at Cary. Just wanted to say that in addition to the clear level of medical competence & professionalism of all the staff I met, regardless of level, I also appreciated their interpersonal demeanor & bedside manner. I was afraid, and the were able to calm my fears.

      James R.

      James R.

    7. I had wonderful care from nurses & CNA's during my 12 day staff. Too many to record names.

      Linda M. - Surgical client

      Linda M.

    8. I was very impressed over all with my colonoscopy. Dr. & nurses were excellent and never once made me feel I was an imposition to them when they were so busy. I have already recommended Cary to my friends

      Wanda L. - Surgical client

      Wanda L.

    9. All were informed and had excellent attitudes. Very professional and caring.

      Jenn W. - Surgical client

      Jenn W.

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