CONDITION OF EMPLOYMENT – PLEASE READ CAREFULLY

1. Failure to fully complete this application may delay or prevent processing.
2. All of the information that I have supplied on this application is a full and complete statement of facts. Any falsification or misrepresentation will disqualify my application for employment or be grounds for  termination. I agree that Cary Medical Center and my previous employers shall not be held liable in any respect if an employment offer is not tendered, is withdrawn, or if my employment is terminated due to falsity of the statement and responses in this application.
3. I authorize my present and/or former employers to release any and all employment information requested by Cary Medical Center. Furthermore, I release present and/or former employers of liability for furnishing the requested information and I also waive my right to review this information.
4. I understand that employment by Cary Medical Center has a probationary period for all employees. Employment is for an indefinite term and the policies, procedures and any statements contained in various documents, do not form a contract with me and may ultimately change at any time.
5. In consideration of employment I will sign a separate release for a background check to be processed by Cary Medical Center's Human Resources staff.
6. I understand that I may be asked to work weekdays, weekends, hours and locations other than those specified at the time of hire.
7. I have not been excluded or sanctioned for participation in Federal healthcare programs, including Medicare and/or Medicaid.

The quality of an organization is judged by the quality of its employees.  To ensure that Cary Medical Center consistently maintains the high standards of quality that our patients deserve, all employees are expected to adhere to and practice the following Standards of Behavior.  These standards were developed by a group representing the entire organization to establish uniformity and accountability, and to make us the best provider and employer of choice.

Vision:  We aspire to create a healthier community.
Mission:  We are caring people committed to excellence in patient centered health care & community well being.

EMPLOYEE STANDARDS OF BEHAVIOR

APPEARANCE

• Present a clean, professional, well-groomed image, following dress code.
• Wear your identification badge in a visible place above your waist.
• When approaching a customer or co-worker, smile and make eye contact.
• Help keep our environment clean by picking up trash and keeping our work areas neat.

ATTITUDE AND RESPECT

• Our job is to serve our customers and provide the highest quality service with care and courtesy. Exceed expectations at all times.
• Treat one another as professionals deserving courtesy, honesty and respect. Welcome newcomers.
• Display a positive attitude at work at all times.
• Always be polite and customer focused.
• Make eye contact, be approachable, and acknowledge passerby with a greeting.

COMMITMENT TO CO-WORKERS

• Cooperate with one another. Do not undermine other people’s work; praise whenever possible.
• If a co-worker conflict occurs, address concerns with the co-worker first, and if there is still not a satisfactory outcome, contact your supervisor.
• Be a role model for co-workers.

COMMITMENT TO CUSTOMERS

• Educate families about processes and provide a comfortable atmosphere for waiting customers.
• Update family members periodically – at least hourly – while a patient is undergoing a procedure.
• Observe customers. If someone appears to need directions, offer to assist.   Take the customer to his or her destination.
• Acknowledge patient call lights by 5^th ring, (all employees are expected to answer patient call lights). Respond to requests within 5 minutes.  If you cannot meet the request, relay the message to someone who can and notify the patient what you have done.
• When answering a patient call light, knock, introduce yourself and ask how you or their nurse can help. After responding to a customer’s request, ask, “Is there anything else I can do?  I have time.”
• Acknowledge a customer’s presence immediately. Apologize if they have been waiting.
• “That’s not my patient” is not in our vocabulary.
• Parks in identified employee parking.

COMMUNICATION

• TELEPHONE
  • Identify yourself and your department with a smile in your voice, asking, “May I help you?” to assist the caller.
  • Acknowledge the time of day with, “Good Morning”, “Good Afternoon”, or “Good Evening”.
• EMAIL
  • Avoid typing in all capitals. Keep messages simple, not using detailed stationery and flowery fonts and colors.
  • Use out of office feature when appropriate.
  • Send messages to individuals who really need to know the information.
• VOICE MAIL
  • Use voice mail for short messages.
  • When leaving a voice mail message, identify yourself and where you can be reached in the voice mail.
  • Update your greeting to indicate when you are away from the office.
• INTERNET
  • Use Internet for appropriate job-related functions. 

 CONFIDENTIALITY

• Ensure patient, personal, and private information is kept confidential at all times and not discussed in any public place (cafeteria, halls, elevators, etc). Adhere to the confidentiality policy at all times.
• Protect privacy, dignity and modesty at all times.

EMPOWERMENT / SENSE OF OWNERSHIP

• You are empowered to take responsibility, using your own judgement, without fear of retribution to solve problems you encounter.
• “That’s not my job,” is not in our vocabulary.
• This is your hospital. Treat it with pride and ownership.
• While inside and outside of the walls of the organization, speak positively about us and uphold our mission and vision.

SAFETY

• Take the time to stop and remove obstacles (trash, carts, etc.) and report hazards.
• Be aware of fire and safety emergency procedures and report any security risks immediately.
• It is our duty to protect each other and our customers from any risk.

SERVICE RECOVERY

You are empowered to make the customer happy no matter what.

Use the following steps for Service Recovery:

• Spot the unhappy customer.
• Take ownership and listen to the problem.
• Offer an apology.
• Provide solutions and follow through.

Recognizing that it is the goal of Cary Medical Center to achieve superior customer service and to exceed expectations, I offer my personal commitment to living by the above Employee Standards of Behavior.