CNA/Unit Secretary – Emergency Dept. – 27 hours/week
Job Summary: Computer data entry, documentation in patient records, photocopying, filing, and assisting clinical staff in other duties. May also includes scheduling appointments, answering phones, and performing CNA duties when applicable.
- Collaborate with nurses and physicians as needed to maximize team effectiveness.
- Maintain fax machine, printers and PCs, while troubleshooting problems.
- Report patient concerns to the Primary Charge Nurse or Nurse Manager for follow-up.
- Courteously interact with all hospital staff, and answer/respond to telephone calls.
- Obtain and monitor needed supplies/equipment; make recommendations to The ED Primary Charge Nurse or Nurse Manager.
- Function as a Certified Nurse’s Assistant as directed by ED Primary Charge Nurse or Nurse Manager.
- Assist physicians and nurses in contacting other physicians/offices in any way needed.
- Actively participate in departmental quality management by completing assigned audits and data collection. Collating data as requested, maintaining knowledge of annual QM plan.
- Accurately enters orders within CPSI when necessary.
- Consults other departments, as appropriate, to provide for an interdisciplinary approach to the patient’s needs.
- Retrieves lab results, medical records, and other pertinent medical information as requested by physicians or nurses.
- Takes specimens to the Clinical Laboratory as requested.
- Manages and orders supplies based on established par level system and as needed. Assists in cost containment through appropriate ordering and conserving of supplies and equipment.
- Demonstrates an ability to be flexible, organized, and effectively function under stressful situations.
- Treats patients and their families with respect and dignity.
- Interacts professionally with patients and their families and provides explanations and verbal reassurance as necessary.
- Retrieves supplies and equipment from Central Supply or other units as requested.
- Maintains age specific safety precautions.
- Performs duties/tasks requested by the ED Primary Charge Nurse and/or Nurse Manager.
- Meet the identified organizational requirements, work habits & promotes a collaborative & cooperative work environment.
- Performs other work-related duties as assigned and assists in overall administrative support to the unit.
- Ability to set priorities, multi-task and work in an organized manner.
- Complies with local, state, and federal laws and regulations.
- Reports to work on time and as scheduled.
- Wears identification while on duty.
- Uses computerized punch time system correctly.
- Adheres to dress code, appearance is neat and tidy. Finger nails must be free from nail polish. Jewelry cannot be worn.
- Maintains and ensures patient confidentiality at all times.
- Complies with organizational policies regarding ethical business practices.
- Maintains regulatory requirements (i.e. licensing, certifications).
- Attends a minimum of 6 staff meetings annually, reviews monthly staff meetings annually, reviews monthly staff meeting minutes of missed meetings.
- Parks in designated employee area, allows accessible parking for the elderly, ill, and visitors.
- Not to exceed 3% of unscheduled absences.
Education, Skills, Experience Requirements:
- High School Diploma or G.E.D.
- Certified Nurse’s Assistant Certification.
- Maintains a current CNA certificate of the state of Maine.
- Medical terminology not required but desired.
- Ability to type 40 words per minute, as well as basic computer skills.
- Ability to answer phones courteously an in a professional manner.
- Excellent interpersonal and customer service skills.
- Must be able to perform well in stressful, noisy situations.
- Maintains a high degree of responsibility, accountability, and flexibility.
- Ability to use fax machine, photocopier and personal computer.
- Demonstrates knowledge of computerized technology, procedures for reporting failures, and procedures for emergency shutdowns.
Physical Demand Requirements:
- Minimal physical work, lifting not to exceed 50 lbs.
- Moderate amount of writing.
- Significant amount of typing.
- Places equipment on supports and lift supplies as needed.
- Bending to perform certain duties.
- Uses material handling equipment (i.e. cart, dollies) and proper body mechanics when moving or transferring materials, supplies, or equipment that exceeds the weight limits or that which is beyond your level of capacity to lift.
Promote a Collaborative and Cooperative Environment:
- Establish good rapport and cooperative working relationships with other members of the organization to promote quality care and service.
- Handle conflict appropriately (use “I” statements to discuss issues, discuss privately and directly with the individual involved, obtain assistance from supervisor when needed).
- Respond appropriately to change (remain open-minded, keep personal agendas out).
- Represent the organization in a positive and professional manner (language and actions reflect the mission and vision of CMC).
- Participate in performance improvement by identifying problems and potential solutions (Be Part of the Solution, Not Part of the Problem).
- Treat patients, family visitors and co-workers with respect and dignity (address individuals courteously, knock before entering, keep voice down, and display positive regard).
- Provide exceptional customer service, thus contributing to the “WOW” experience (offer assistance before being asked, go one step extra to help, smile and make eye contact when speaking).
Cognitive Environment Requirements:
- Some problem solving required. Makes independent judgments & decisions.
- Continuously assesses situations and determines corrective actions needed.
Emotional Environment Requirements:
- Must remain calm & exercise self-control in working relationships.