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Customer Service Coordinator 40 hrs/wk

Position Summary:

The Customer Service Coordinator provides leadership for patient engagement, guides in achieving the optimal experience for patients, guides the development and implementation of new models of patient experience, plans, designs, develops, implements and evaluates the clinical physical and emotional experience for patients and families of Cary Medical Center that brings focus to Cary Medical Center’s mission, “We are caring people, committed to excellence in patient centered health care & community well-being”. 

License/Educational/Skills:

Bachelor’s Degree or Higher in a related field, preferably in healthcare or public relations.
A minimum of 5 years’ of experience in a healthcare field
Strong leadership skills, with five years or more in a leadership role
Excellent customer service skills
Computer knowledge preferred

Availability Requirements:

Must be able to work Monday-Friday, with occasional Saturday, Sunday and holiday coverage required. Hours are dependent on customer and department needs. Flexibility will be needed. Must be able to travel amongst Cary’s locations and contract sites as necessary to perform work functions.

 

What People Say About Us

Here are just a few of the many positive things our patients have to say about their the care they received at Cary Medical Center.

  1. The staff in one day surgery is absolutely amazing. I was very thankful for my team of nurses, doctors and right down to the secretary that checked me in. You all were so amazing, friendly and professional. Thank you so much!

    Desiree S.

    Desiree S.

  2. I am beyond happy with our visit at Cary! We can't thank you and your amazing staff for keeping our little boy your #1 concern. You did such an amazing job! Thank you Cary Medical Center!

    Whittni N.

    Whittni N.

  3. This hospital was exactly what a hospital should be. The took such good care of my grandmother and the display of humanity and compassion was genuine. I am forever grateful.

    Joshua S.

    Joshua S.

  4. I had my son at Cary and I couldn’t imagine being treated better anywhere. The staff were attentive, empathetic, and went above and beyond for my comfort. I wouldn’t want to give birth anywhere else.

    Emily O.

    Emily O.

  5. A big shout-out to the doctors, nurses, and staff at Cary Medical Center’s ER, Imaging, Lab, Food Service, and ACU Departments. I can’t thank you enough for the wonderful care from each of you.

    Stephanie P.

    Stephanie P.

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