Welcome to the Cary Medical Center ‘Patient Portal’. Now you can have confidential access to your personal health information electronically. Through the use of email and our web-based portal you will be able to check your lab test results, immunizations, your medications, any allergies you may have, individual medical conditions, and other personal health information. Please remember that some test results may take several days to process and might not be immediately available. This information will be available to you whenever you visit the hospital for tests or hospitalization. You can also put this medical information on your own private computer for your personal records and if needed, share your health records with another medical professional or a personal representative of your choosing. In addition to having access to your personal health information you may also use the patient portal to check any account balances you may have or pay your bill.
To take advantage of this program all you need to do is contact an account representative at Cary Medical Center’s business office. For your convenience we have trained a number of our staff to assist you with your registration for the Patient Portal. Please call 1-800-858-2279 and ask for an account representative. The representative will ask you a few ‘security’ questions to verify your identification and will then request your email address. You will receive an email providing you a link to the ‘Patient Portal’ registration page. Once you click on the link you will be taken to the registration page and receive step by step instructions to process your request. This will take just a few moments and you only need to register one time. During the registration process you will be asked to provide a User ID and Password. Once you have created these items, please write them down on a separate sheet of paper so that you will have them available should you forget your password in a future request.
Once you have successfully created your User ID and Password you will be able to log onto the Patient Portal. Once there you will be asked to provide personal identification information, answer three security questions and that will complete your registration process. If at any time during the process you experience a problem or have any questions, please call 1-800-858-2279 and ask for an account representative. We will be happy to help, it is our privilege to serve you.
When you complete this initial registration you will find easy access to your personal health information. Please remember, not all medical procedures are featured in the web portal and results for some lab tests often take several days to process so may not be immediately available. If you ever have any questions about your personal health information or test results, please contact your health care provider. Our account representatives respect your personal health information and confidentiality and will not be able to provide any medical information.
With the advances in medical technology and web-based communications you will have easy access to your personal health information. We are pleased to be able to offer you access to the Patient Portal and encourage you to take advantage of this latest health benefit.
Frequently Asked Questions
What is the ‘Patient Portal’?
The Cary Medical Center Patient Portal is an online electronic health management tool that includes a view of clinical data from your personal Electronic Medical Record or EMR. The health information on the Patient Portal includes: Some Test Results, Medications, Allergies, Immunizations, and other Personal Health Information. You may also use the patient portal to check any account balances you may have or pay your bill.
Already have an account? Click here to access the Patient Portal.
How do I access the Patient Portal once I have completed the invitation and account set up process?
For future visits to the Cary Medical Center Patient Portal after you have completed the set up process, you can log in at: https://www.thrivepatientportal.com. Remember, use this link after you have received the ‘invitation’ and completed the sign-up process.
How do I set up my account?
Step-by-step instructions on how to set up an account will be included with the email link that will be sent to you. If you prefer, a member of our staff can walk you, step by step, through the registration process. Just call 1-800-858-2279 and ask to be connected with an account representative. The representative will ask a few questions to verify your identification and then request your email address. The representative will send you a link to the Patient Portal registration page. Once there, follow the step by step instructions. You will create your personal User ID and Password. Please take a moment to write down your User ID and Password on a separate piece of paper and store the document in a secure place so that you can access it in the future in case you do not remember them. Once you have entered your information and have been asked to create a user name and password, you will only need your username and password to sign into your Patient Portal account in the future.
Already have an account? Click here to access the Patient Portal.
Can my family/friends access the information found on my Portal?
Yes, but only after you have given them permission. As a patient of Cary Medical Center, you can choose to give an authorized representative access to specific hospital visits. You will be asked this information during the Patient Portal registration process. Please remember you can delete or change your personal representative at any time by providing the information to your account representative.
Who should I contact if I have trouble logging in or accessing the Patient Portal?
If you ever have trouble logging in or accessing Cary Medical Center’s Patient Portal, contact an account representative at 1-800-858-2279. We will put you in touch with one of our technical experts who can help you. You can generally reach us Monday thru Friday, 9:00 am – 4:00 pm.
What if I have Medical Questions?
Our Patient Portal Account Representatives will not be able to provide you with any medical information. We respect your personal information and confidentiality. If you have questions about information that appears on your Patient Portal, please contact your health care provider. They are your best resource for health related questions.
Will I receive emails after each admission to the hospital?
No. After each visit to the hospital new information may be added to your Patient Portal. You may access the updated information any time after you leave the hospital. Please remember some tests require a day or two for processing and may not be immediately available. Once you have received your initial email, you, or your authorized representative will not be sent emails with each new visit.
What if I have questions about my medical records?
If you have questions about your medical records, of if you feel that an error has been made, please contact Cary Medical Center’s Health Information Department at 207-498-1117.
Please Note: The Cary Medical Center Patient Portal provides information about services provided at Cary Medical Center ONLY and will not include health information from any other health care facilities that you may have utilized for health services. If you are a Pines Health Services Patient, please contact Pines for information about the Pines Health Portal. Visit pineshealth.org/mypines or call 207-498-2356.