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Patient Portal

Family Health Care, Oncology, Orthopedics, OB Health Services: Caribou, ME

Patient Portal

Welcome to the Cary Medical Center ‘Patient Portal’. Now you can have confidential access to your personal health information electronically. Through the use of email and our web-based portal you will be able to check your lab test results, immunizations, your medications, any allergies you may have, individual medical conditions, and other personal health information. Please remember that some test results may take several days to process and might not be immediately available. This information will be available to you whenever you visit the hospital for tests or hospitalization. You can also put this medical information on your own private computer for your personal records and if needed, share your health records with another medical professional or a personal representative of your choosing. In addition to having access to your personal health information you may also use the patient portal to check any account balances you may have or pay your bill.

To take advantage of this program, please share your email address with us when registering for any visit at Cary Medical Center. You will receive an auto-generated email from our electronic health record that will provide you with a link to the Cary Medical Center Patient Portal. Once you click on the link you will be taken to the registration page and receive step by step instructions to process your request. This will take just a few moments and you only need to register one time. During the registration process you will be asked to provide a User ID and Password. Once you have created these items, please write them down on a separate sheet of paper so that you will have them available should you forget your password in a future request.

Once you have successfully created your User ID and Password you will be able to log onto the Patient Portal. Once there you will be asked to provide personal identification information, answer three security questions and that will complete your registration process.  If at any time during the process you experience a problem or have any questions, please contact our customer service representative at 207-498-1380 Monday through Friday from 9am – 2:30pm. We will be happy to help, it is our privilege to serve you.

When you complete this initial registration you will find easy access to your personal health information. Please remember, not all medical procedures are featured in the web portal and results for some lab tests often take several days to process so may not be immediately available. If you ever have any questions about your personal health information or test results, please contact your health care provider. Our account representatives respect your personal health information and confidentiality and will not be able to provide any medical information.

With the advances in medical technology and web-based communications you will have easy access to your personal health information. We are pleased to be able to offer you access to the Patient Portal and encourage you to take advantage of this latest health benefit.

 

Frequently Asked Questions

What is the ‘Patient Portal’?
 

The Cary Medical Center Patient Portal is an online electronic health management tool that includes a view of clinical data from your personal Electronic Medical Record or EMR.  The health information on the Patient Portal includes:  Some Test Results, Medications, Allergies, Immunizations, and other Personal Health Information.  You may also use the patient portal to check any account balances you may have or pay your bill.

Already have an account? Click here to access the Patient Portal.

 

How do I access the Patient Portal once I have completed the invitation and account set up process?
For future visits to the Cary Medical Center Patient Portal after you have completed the set up process, you can log in at: https://www.thrivepatientportal.com.  Remember, use this link after you have received the ‘invitation’ and completed the sign-up process.
How do I set up my account?

How to Register for Cary Medical Center’s Patient Portal: A Step-By-Step Process

Step 1: You will receive an email invitation to create your patient portal account, but only if you provided one during time of registration at Cary Medical Center. Click on the link provided in the email to start the registration process.

Step 2: Enter first name, last name, and date of birth. The profile # and email will pull from the link provided in the email. Next create a user ID and password. Select the checkbox verifying the information is correct and hit REGISTER.

Step 3: Choose an avatar to help identify your account, select SUBMIT.

Step 4: Select three security questions and provide the answers. These are needed incases your password is forgotten.

Step 5: Select option: Please click here to sign in.

Step 6: Select the applicable patient account to view (if you are an authorized representative for more than one account, you will see all of them listed here).

Step 7: Select medical record.

Step 8: Select applicable account. All accounts for your visits to Cary Medical Center will be listed here.

Step 9. Your patient summary information will now show. This will include information from your admission to the hospital such as test results, medications, allergies, immunizations, and health issues.

Step 10: To view another account, select back arrow on the top left of the page to return to list of accounts. Select next account.

 

Already have an account? Click here to access the Patient Portal.

 

Can my family/friends access the information found on my Portal?
Yes, but only after you have given them permission.  As a patient of Cary Medical Center, you can choose to give an authorized representative access to specific hospital visits.  You will be asked this information during the Patient Portal registration process.  Please remember you can delete or change your personal representative at any time by providing the information to your account representative.
Who should I contact if I have trouble logging in or accessing the Patient Portal?

If you ever have trouble logging in or accessing Cary Medical Center’s Patient Portal, please contact our customer service representative at 207-498-1380 Monday through Friday from 9am – 2:30pm. We will put you in touch with one of our technical experts who can help you.

What if I have Medical Questions?
Our Patient Portal Account Representatives will not be able to provide you with any medical information. We respect your personal information and confidentiality.  If you have questions about information that appears on your Patient Portal, please contact your health care provider.  They are your best resource for health related questions.
Will I receive emails after each admission to the hospital?
No.  After each visit to the hospital new information may be added to your Patient Portal.  You may access the updated information any time after you leave the hospital.  Please remember some tests require a day or two for processing and may not be immediately available.  Once you have received your initial email, you, or your authorized representative will not be sent  emails with each new visit.
What if I have questions about my medical records?
If you have questions about your medical records, of if you feel that an error has been made, please contact Cary Medical Center’s Health Information Department at 207-498-1117.
Accessing your account
 

To access your account or additional accounts at a later time, please visit: https://www.thrivepatientportal.com

 

Please Note: The Cary Medical Center Patient Portal provides information about services provided at Cary Medical Center ONLY and will not include health information from any other health care facilities that you may have utilized for health services. If you are a Pines Health Services Patient, please contact Pines for information about the Pines Health Portal. Visit pineshealth.org/mypines or call 207-498-2356.