News & Events

Health Info Services

Cary Medical Center’s Health Information Services is the hospital’s information bank.  In this department, all patients’ records are compiled and stored in a combination of electronic and paper formats.  A patient’s medical record includes their demographic information, a detailed description of any services that were provided on an in- or outpatient basis, medical test results, a list of medications taken by or prescribed to the patient, family health history, immunization records, and advanced directives (living wills).

The information contained in a medical record helps the healthcare provider to appropriately plan the patient’s care.  It also protects the legal interests of the patient and the provider by serving as an accurate, complete documentation of communication between those giving and those receiving services.  Additionally, with the patient’s permission, the record may be shared with other healthcare providers to ensure continuity of care when the patient requires services at other healthcare facilities.

In addition to handling medical records, the Health Information Services team includes coding and transcription specialists.  These professionals are responsible for compiling statistical data for charting (coding) and documenting healthcare providers’ notes in a consistent format (transcription).

Hours of Service

The Health Information Services department is staffed Monday through Friday from 8:00 AM to 4:00 PM. Medical Records can be obtained after regular business hours for emergency patients. If you require copies of any portion of your medical record, we recommend calling 24-hours in advance; this increases to a 7-day advanced notice for records dating back three or more years (these records are archived and require additional time to access).

Services Provided

The Health Information Services team would be happy to assist you in reviewing or obtaining copies of your medical record. Please note that the confidentiality of your health information is our top priority. That is why we adhere to very strict federal patient privacy laws known as the American Health Insurance Portability and Accountability Act of 1996 (HIPAA). Before we release any of your medical information to you, we will require you to sign a release form. NOTE: There is a charge for copies of medical records. There are additional consent requirements for requests of information regarding spouses, children, parents, or others you may be responsible for. Our Health Information Services team will gladly explain these requirements to you. Please call us at 498-1117 for additional information or to arrange an appointment with one of our health information specialists.

Location

The Health Information Services department is located almost directly across from the Customer Service Desk in the main lobby at Cary Medical Center. If you require assistance or are unfamiliar with our facility, our customer service volunteers would be happy to escort you to the department.
 

What People Say About Us

Here are just a few of the many positive things our patients have to say about their the care they received at Cary Medical Center.

  1. Mike is a great PT - - just loved him.

    Tyler H.

    Tyler H.

  2. The Cary Physical Therapy folks were friendly and welcoming. They introduced themselves and called me by my first name which made me feel like they thought of me as a person and not just another patien. We set goals and met them - they taught how to walk correctly with a cane which I found helpful. My month at Cary P.T. was an enjoyable experience. I'd recommend it to anyone.

    Linda M.

    Linda M.

  3. I always choose Cary for myself and my son without a doubt. We have always had a wonderful experience.

    Wanda L.

    Wanda L.

  4. I want to thank every one at Cary Medical Center for help and kindness. Not just one person everyone was so nice. That's why I only go to Cary Medical Center Cary is the best hospital around.

    Jenn W.

    Jenn W.

  5. I came in by ambulance due to heart issues. The nurses were excellent, lab techs very competent.

    Tyler H.

    Tyler H.

  6. I was very happy with the care I received at Cary. Just wanted to say that in addition to the clear level of medical competence & professionalism of all the staff I met, regardless of level, I also appreciated their interpersonal demeanor & bedside manner. I was afraid, and the were able to calm my fears.

    James R.

    James R.

  7. I had wonderful care from nurses & CNA's during my 12 day staff. Too many to record names.

    Linda M. - Surgical client

    Linda M.

  8. I was very impressed over all with my colonoscopy. Dr. & nurses were excellent and never once made me feel I was an imposition to them when they were so busy. I have already recommended Cary to my friends

    Wanda L. - Surgical client

    Wanda L.

  9. All were informed and had excellent attitudes. Very professional and caring.

    Jenn W. - Surgical client

    Jenn W.

YouTube
HealthInfoNet
eHealth
Healthy You