News & Events

Health Info Services

Cary Medical Center’s Health Information Services is the hospital’s information bank.  In this department, all patients’ records are compiled and stored in a combination of electronic and paper formats.  A patient’s medical record includes their demographic information, a detailed description of any services that were provided on an in- or outpatient basis, medical test results, a list of medications taken by or prescribed to the patient, family health history, immunization records, and advanced directives (living wills).

The information contained in a medical record helps the healthcare provider to appropriately plan the patient’s care.  It also protects the legal interests of the patient and the provider by serving as an accurate, complete documentation of communication between those giving and those receiving services.  Additionally, with the patient’s permission, the record may be shared with other healthcare providers to ensure continuity of care when the patient requires services at other healthcare facilities.

In addition to handling medical records, the Health Information Services team includes coding and transcription specialists.  These professionals are responsible for compiling statistical data for charting (coding) and documenting healthcare providers’ notes in a consistent format (transcription).

Hours of Service

The Health Information Services department is staffed Monday through Friday from 8:00 AM to 4:00 PM. Medical Records can be obtained after regular business hours for emergency patients. If you require copies of any portion of your medical record, we recommend calling 24-hours in advance; this increases to a 7-day advanced notice for records dating back three or more years (these records are archived and require additional time to access).

Services Provided

The Health Information Services team would be happy to assist you in reviewing or obtaining copies of your medical record. Please note that the confidentiality of your health information is our top priority. That is why we adhere to very strict federal patient privacy laws known as the American Health Insurance Portability and Accountability Act of 1996 (HIPAA). Before we release any of your medical information to you, we will require you to sign a release form. NOTE: There is a charge for copies of medical records. There are additional consent requirements for requests of information regarding spouses, children, parents, or others you may be responsible for. Our Health Information Services team will gladly explain these requirements to you. Please call us at 498-1117 for additional information or to arrange an appointment with one of our health information specialists.

Location

The Health Information Services department is located almost directly across from the Customer Service Desk in the main lobby at Cary Medical Center. If you require assistance or are unfamiliar with our facility, our customer service volunteers would be happy to escort you to the department.

Health Info Services

Hours

Monday through Friday from 8:00 AM to 4:00 PM.

Location

In the main lobby at Cary Medical Center.

 

What People Say About Us

Here are just a few of the many positive things our patients have to say about their the care they received at Cary Medical Center.

  1. The staff in one day surgery is absolutely amazing. I was very thankful for my team of nurses, doctors and right down to the secretary that checked me in. You all were so amazing, friendly and professional. Thank you so much!

    Desiree S.

    Desiree S.

  2. I am beyond happy with our visit at Cary! We can't thank you and your amazing staff for keeping our little boy your #1 concern. You did such an amazing job! Thank you Cary Medical Center!

    Whittni N.

    Whittni N.

  3. This hospital was exactly what a hospital should be. The took such good care of my grandmother and the display of humanity and compassion was genuine. I am forever grateful.

    Joshua S.

    Joshua S.

  4. I had my son at Cary and I couldn’t imagine being treated better anywhere. The staff were attentive, empathetic, and went above and beyond for my comfort. I wouldn’t want to give birth anywhere else.

    Emily O.

    Emily O.

  5. A big shout-out to the doctors, nurses, and staff at Cary Medical Center’s ER, Imaging, Lab, Food Service, and ACU Departments. I can’t thank you enough for the wonderful care from each of you.

    Stephanie P.

    Stephanie P.

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