Patient Advocacy

Family Health Care, Oncology, Orthopedics, OB Health Services: Caribou, ME

Patient Advocacy

Providing personalized, patient-centered care is a major commitment at Cary Medical Center. We believe that every patient should have high quality, compassionate care; the same kind of care that we would want for our own family and friends.  While every employee plays an important role in the delivery of healthcare provided at Cary Medical Center, we have a team of professionals who are fully dedicated to ensuring that we meet our high quality standards. This team helps to coordinate care, resolve problems, address concerns, and collect patient feedback to monitor quality and initiate improvements. This team includes:

Patient Advocate: our Patient Advocate regularly visits patients in the hospital to provide assistance in completing forms (such as Advance Directives), help resolve complaints, gather feedback about hospital services, follow-up on suggestions for ways to improve care, and ensure that patients are comfortable and satisfied during their stay.

Social Services Specialists: our Social Services team, which includes experts in the field of social work, case management, quality management, and discharge planning, help patients and their families navigate what can be a complex healthcare system.  Because patients very often require multiple services, our Social Services team is experienced in linking together a variety of healthcare resources to make the patient’s care as seamless and efficient as possible.

Quality Management Coordinator: our Quality Management Coordinator monitors the delivery of hospital services to ensure that the highest quality care is provided.  This includes gathering and interpreting data to track healthcare trends, reporting on quality measures, identifying areas for improvement, and leading the quality management committee.

Safety Officer: our Safety Officer helps protect patients, visitors, and employees by keeping the building and grounds free of hazards, regularly inspecting equipment to ensure that it is working properly, educating hospital employees on safety policies and procedures, and coordinating programs that help prevent accidents and errors.  If at any time a patient, visitor, or employee has concerns about their safety or identifies a potential hazard, they are encouraged to talk to our Safety Officer by calling 498-1123.

Additionally, our nursing and administrative staffs are readily available to address any concerns or questions. Nursing staff is on-site 24-hours a day, and there is at least one administrator on-call at all times.

We also want to hear from you if you have a concern or complaint regarding services provided by Cary Medical Center. We always encourage you to speak with your nurse or other staff about your concern but when the issues rise above these procedures, you may also lodge a formal complaint through the State of Maine, Division of Licensing and Certification.  To report a complaint you may call (207) 287-9300 or write: State of Maine, Division Licensing and Certification, 35 Anthony Avenue, 11 State House Station, Augusta, Maine  04333.

You may also lodge a formal complaint with the Joint Commission on Accreditation of Health Care Organizations. This is the organization that Accredits hospitals throughout the United States. Cary Medical Center is accredited by the Joint Commission. You may lodge a complaint with the joint commission by calling: 1-800-994-6610 by email at:  complaint@jointcommission.org. Fax:  630-792-5889, or write: The Joint Commission, One Renaissance BLVD, Oakbrook Terrace, IL  60181.