At Cary Medical Center, we are prepared to do whatever we can to ensure that your care is personalized to meet your needs and expectations. Whether it’s a physical limitation, communication challenge, religious preference, or any other special need that may impact your healthcare decisions, we will work very closely with you and your family to minimize any difficulties and address concerns. For your convenience, we provide the following services at Cary Medical Center:
Translation Services – If you have difficulty speaking or understanding English, we have staff available at all times who can provide translation services in several foreign languages, including French and Spanish. In addition, we can be connected to the ATT Language Line. This services features specially trained translators who can speak with you in your language over the phone. He or she will then speak to your nurse and tell them what you are saying. Translation services can be arranged through the nursing staff.
Smoking Cessation – For the health and safety of everyone at Cary Medical Center, our campus is tobacco-free and has been recognized by the Breathe Easy Coalition of Maine as a Gold Star Standard of Excellence Tobacco-Free Hospital at the GOLD level for 7 consecutive years. This means that the use of ALL smoking and/or tobacco products (cigarettes, cigars, chewing tobacco, e-cigarettes, etc.) is strictly prohibited in the hospital or on the hospital grounds, including in vehicles on hospital property. These restrictions extend to all staff, patients, visitors, vendors, or any other individual on the hospital campus. We realize that adhering to this policy may be very difficult for patients and their families, particularly during a stressful health crisis. To overcome this challenge, we have tobacco cessation information and resources available for admitted patients who identify themselves as a current tobacco user. Visitors can also access information and resources for helping control tobacco addiction by calling the Maine Tobacco Helpline at 800-207-1230 or visiting their website at www.thequitlink.com.
Hearing Impaired Services – For individuals with hearing impairments, we have sign language specialists available who can provide translation services. Cary Medical Center is also equipped with special telephones, called TDDs (Telecommunications Devices for the Deaf), that can translate audio communications into written text. To arrange for these services, please communicate this to your nurse.
Vision Impaired Services – For patients with vision difficulties, we have visual aid cards available.
Other Services – During your hospital stay, we’d be happy to help you with any other special needs, such as document notarization, copying, faxing or any other service that can ensure that your experience at Cary Medical exceeds all of your expectations. Please feel free to speak to your nurse or our patient advocate if a special need arises.